Job description

Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.

Call Centre Executive

We are looking for the Call Centre Executive to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

Candidates With Good English Speaking Skills.

Call Center Industry

Call Center is a field which focuses on providing support and services for customers during the purchasing process.

Responsibilities

• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• Upsell other products/services over the call.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related answers.
• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets.
• Maintain records of the conversations with the customer and analyze the data.
• Write and submit timely reports on performance, targets, and customer queries.

Requirements

• Graduation is mandatory.
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Good communication and listening skills with good command over the English/Hindi language.

Job Types: Full-time, Regular / Permanent