I. YOUR ROLE Develop an in-depth understanding of brands assigned, in order to ideate, manage and deliver optimum output in conjunction with all internal and external teams. Seamlessly communication with all stakeholders and a knack for creative writing is key to the role. II. YOUR RESPONSIBILITIES

– Monitoring the social handles & platforms across web

– Monitoring done through a tool + manually

– Posting responses to posts around the brand accurately and in a timely manner

– Ensuring the TAT expected by the client is maintained

– Making the brand experience better for a user who seems dissatisfied

– Clearing doubts an individual has about what the brand offers

– Acknowledging compliments & showcasing the same on brand social media pages

– Response management to be done smartly through a social media listening tool

– Sharing the brand comments real-time with the brand managers (of the respective brand)

– Categorization of the data & deriving meaningful analysis. Sharing the same with the brand

– Generating reports through the tool. The reports made in the PPT format which will be made after analysing the conversations which came in for the brand.

III. ABOUT YOU

 Professional / Academic Requirements

– 1-2 years of relevant work experience

– A Degree/Diploma in Marketing, Advertising, Communication or another relevant field

 Technical Requirements

– Good knowledge of social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube)

– Basic understanding of social media analytics that will go into reports

– Proficient with the MS Office Software (Word, Power Point, Excel)

– Excellent communication and presentation skills

IV. ABOUT US – TO BE UPDATED Shall use updated version, to be worked on by Avian Job Title:

Executive Division:

ORM Direct Reporting to:

Team Lead -ORM