Job Summary:

We are seeking an experienced operation executive who is adept at inquiry processing, proficient in B2B markets, and has extensive knowledge of the Dubai travel industry. The ideal candidate will excel at understanding customer demands and preferences, creating personalized travel itineraries, and ensuring seamless travel experiences.

Description:

1.    Attending day-to-day activities in a highly professional and sufficient way.

2.    Reply to all agent's inquiries on time with high professionalism, well-presented offers, full needed information, and the most competitive rates to materialize maximum business.

3.    Receive the confirmed bookings with all required information from the agents and open files on the internal system.

4.    Ensure that all work is executed in a correct and timely manner in alignment with services booked as per each file’s requirements.

5.    Arranging for meet & assist, accommodation, transportation, restaurants, guiding, and other related services, according to client itinerary.

6.    Facilitating smooth and easy execution of services from arrival to departure.

7.    Send confirmation of the services to the agents on time with full information, in a presentable and professional way.

8.    Adhere to all agents’ requirements to give them maximum satisfaction and create agent loyalty

9.     Follow-up cash/advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service.

10. Coordinate with other departments, transportation, and ground operations to make sure all services are done according to the client’s itinerary with accuracy and quality.

11. Handle unforeseen problems and complaints and determine eligibility for money returns.

12. Get agent's feedback about provided services to their clients, positive and negative points to improve our services.

 Experience: 2 to 5 years

Salary: No bar for the right candidate

Contact on: 9311345308