Farmtheory is the fastest-growing B2B Agritech startup based in Bangalore. We work with 3000+ farmers, 700+ Restaurants and Cloud Kitchens and are 150 people strong. Backed by Y Combinator, Japanese and Indian Angels, we deliver over 10,000 tons of fresh produce each year. We are looking to hire in Sales, Procurement, Operations and Customer Relationship management. Interested candidates can directly get in touch with the Founder - sakshi@farmtheory.in

Job Description: Customer Retention Specialist

Number of vacancies: 2

Roles & Responsibilities:

• Handle end-to-end requirements of high-profile customers
• Be comfortable interacting with customers in a friendly, accessible, and open manner
• Balance customer needs with feasibility of internal operations
• Report to the management about customer feedback, analyse important data such as re-order%, payment timelines and overall satisfaction with our product

Skills:

• Good communication in English
• Customer Relationship Management
• MS Excel or Google Sheets
• Interpretation of reports generated from Data Analytics team 

Requirements:

• Age: under 35 YO
• Work Location: Koramangala (Corporate Office)
• Experience in F&B is a bonus

Experience:

• 1-10 Years