Responsibilities:

1. Customer Service:
2. Provide exceptional customer service to clients by understanding their travel needs and preferences.
3. Assist clients in planning and organizing domestic and international travel itineraries.
4. Booking and Reservations:
5. Make flight, hotel, car rental, and other travel reservations based on client requirements.
6. Secure the best possible rates and accommodations for clients.
7. Travel Documentation:
8. Ensure clients have the necessary travel documents, such as passports and visas.
9. Provide information on travel restrictions, entry requirements, and health and safety guidelines.
10. Itinerary Planning:
11. Create detailed travel itineraries, including transportation, accommodations, and activities.
12. Offer recommendations for sightseeing, dining, and entertainment.
13. Knowledge of Destinations:
14. Stay updated on travel trends, destinations, and industry developments.
15. Provide clients with insights into different destinations, including cultural information and local attractions.
16. Problem Resolution:
17. Address and resolve any issues or complications during travel, such as flight delays or accommodation concerns.
18. Provide support to clients in emergency situations.
19. Sales and Upselling:
20. Promote additional services, upgrades, or special packages to enhance the client's travel experience.
21. Meet sales targets and contribute to the overall profitability of the travel agency.
22. Travel Technology:
23. Proficiently use travel booking systems and online platforms to facilitate reservations and transactions.
24. Stay informed about technological advancements in the travel industry.

Qualifications:

1. Education:
2. High school diploma or equivalent. A degree in hospitality, tourism, or a related field is advantageous.
3. Experience:
4. Previous experience in a travel agency or a related customer service role is preferred.
5. Familiarity with travel booking systems and reservation platforms.
6. Communication Skills:
7. Excellent verbal and written communication skills.
8. Ability to communicate effectively with clients and suppliers.
9. Detail-Oriented:
10. Strong attention to detail in itinerary planning, documentation, and communication.
11. Customer Focus:
12. A genuine interest in ensuring customer satisfaction and creating memorable travel experiences.
13. Problem-Solving Skills:
14. Ability to handle unexpected challenges and provide solutions in a timely manner.
15. Sales Skills:
16. Proven ability to promote and sell travel-related products and services.
17. Cultural Awareness:
18. Knowledge of cultural nuances and sensitivity when dealing with clients from diverse backgrounds.