Department: Agency Channel

Reporting To: Territory Sales Manager / Area Sales Manager

Location: All Kerala

Objective: To develop and manage the Individual Agency Channel in the territory.

Roles and Responsibility

1.      Agency Channel /POS Development

•        Help employee for Sourcing/servicing POS Agents as per the agreed mix and policy.

•        Agency Channel/POS Development for the assigned location.

•        Coordinating with Operations team for pre licensing, training, and licensing.

•        Conduct induction training and coordinate with sales training team for product and ongoing trainings for the respective POS.

•        Maintaining the agreed mix of new and existing agents /POS.

•        Develop and execute strategies to reach out to various market segments.

•        Monitoring Agent performance on the common variables of segment way to the market -Renewal/Fresh database, funnel, and closures.

•        Maintaining the high active percentage of POS.

•        Controlling Attrition of POS Agents.

•        Ensuring high productivity of team and POS and manage the right level of channel engagement with the POS.

2. Channel Servicing

•        Reconciliation of partner accounts and coordination with all the departments for same

3. Profitability

•        Work on various market dynamics and provide feedback for the improvement in the internal organisation to cope up with the same.

•        Management of loss ratios.

4. Compliance & Hygiene

•        To ensure compliance with the external bodies and other authorities.

•        Ensure internal compliance.

•        Manage cheque bounce recovery and business pendency.