Job Overview

We are seeking a highly skilled and experienced Front Office Manager to join our team . As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations in a hotel setting. This includes managing the reception area, coordinating guest services, handling guest complaints, maintaining customer satisfaction, and ensuring efficient operations.

Qualifications and Skills

• 4-6 years of experience in a similar role, preferably in the hotel industry
• Excellent customer service and communication skills
• Strong leadership and team management abilities
• Proven problem-solving and organizational skills
• Ability to handle multiple tasks and prioritize work effectively
• Attention to detail and accuracy in handling guest information
• Proficiency in time management and ability to meet deadlines
• Familiarity with hotel management software and technology
• Bachelor's degree in Hotel Management or a related field

Roles and Responsibilities

• Manage the day-to-day operations of the front office department
• Ensure smooth check-in and check-out processes for guests
• Coordinate and supervise the activities of front desk staff
• Handle guest complaints and resolve issues promptly and efficiently
• Maintain high standards of customer service and guest satisfaction
• Train and develop front office staff to deliver exceptional service
• Monitor and maintain hotel occupancy levels and room availability
• Ensure compliance with hotel policies and procedures
• Collaborate with other departments to optimize guest experiences
• Prepare and analyze reports on front office operations and performance