 1+ years of experience in customer retention, customer service, or sales

 Experience in the broadband industry is a plus point

Job Descriptions

• Out Call customer from the database provided and retain customers as per company targets

• Implement company retention strategies to reduce churn rate

• Coordinate to resolve complaints to ensure customer satisfaction

• Analyze customer data to identify trends and insights

• Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them.

• Upsell and cross-sell customers to drive revenue growth

• Record and report customer feedback to identify areas for improvement

• Collaborate with marketing and sales teams to implement customer retention campaigns and promotions

• Provide regular reports on retention metrics and progress to management

Others

• Excellent communication and interpersonal skills

• Knowledge of customer retention strategies and tactics

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office and related software

 2 Yr or above – Rs 12000 to 15000/-