Company Overview

Factor Human Resources Private Limited is a leading name in the Human Resources Services, providing end-to-end HR solutions to organizations. Headquartered in Cochin, Kerala, FHR offers best-in-class services in Human Resource Consulting, Staffing Solutions, Pay rolling, Statutory compliances, and Data Management Solutions. Trusted by clients across various sectors, we maintain the highest ethical standards and dedication to excellence in all operational aspects.

Job Overview

We are looking for a Customer Relationship Executive to join our team at Factor Human Resources Pvt. Ltd. in Thrissur, Kerala, India. As a Customer Relationship Executive, you will be responsible for maintaining and enhancing customer relationships, ensuring customer satisfaction, and driving business growth. This is a Full-Time position suitable for Fresher candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Ability to collaborate effectively with cross-functional teams
• Creativity and innovation in problem-solving
• Adaptability and resilience in a dynamic work environment
• Customer-focused mindset and empathy
• Good time management and organizational skills
• Familiarity with CRM software and tools
• Proficiency in MS Office Suite

Roles and Responsibilities

• Building and maintaining strong, long-lasting customer relationships
• Understanding customer needs and requirements
• Providing efficient and accurate information to customers
• Assisting customers with product/service inquiries, issues, and complaints
• Achieving sales targets and contributing to revenue growth
• Identifying opportunities for upselling and cross-selling
• Handling customer feedback and implementing necessary improvements
• Collaborating with internal teams to ensure customer satisfaction
• Ensuring timely resolution of customer issues and escalations
• Maintaining accurate customer records and documentation