Customer Relations Executive
Customer Relations Executive14
Applications
14
Applications
Thiruvananthapuram
Full-Time
Fresher: Less than 1 year
₹ 15K - ₹ 20K (Per Month)
Posted on Apr 03 2024
About the Job
Skills
Communication
EXCEL
ERP
CRM
Active listening
Time management
Job Overview
We are seeking a Customer Relations Executive to join our team. As a Customer Relations Executive, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services and addressing any concerns or issues they may have. This is a full-time position based in Thiruvananthapuram, Kerala, India.
Qualifications and Skills
- Excellent communication skills
- Proficient in using MS Excel, ERP, and CRM systems
- Active listening and problem-solving abilities
- Time management and organizational skills
- Ability to work in a team and individually
- Customer-oriented mindset
- Fresher: Less than 1 year years of experience
Roles and Responsibilities
- Build and maintain strong relationships with clients
- Ensure client satisfaction with our services
- Address any concerns or issues raised by clients
- Provide timely and effective responses to client inquiries
- Collaborate with internal teams to meet client's needs
- Maintain accurate records of client interactions and transactions
- Stay up-to-date with industry trends and competitor activities
- Assist in developing and implementing customer retention strategies
About the company
Factor Human Resources Private Limited is one of the leading names in the Human Resources Services, focusing on to end-to-end HR needs of the organizations. Through our division MS Staffing Solutions we have been serving the Human Resource Industry for above 12 years standing out for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, FHR has its Multi City p ...Show More
Factor Human Resources Private Limited is one of the leading names in the Human Resources Services, focusing on to end-to-end HR needs of the organizations. Through our division MS Staffing Solutions we have been serving the Human Resource Industry for above 12 years standing out for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, FHR has its Multi City presence offering best-in -class services in Human Resource Consulting Services, Contract/Permanent Staffing, Payrolling, Statutory compliances and Data Management Solutions. FHR is also trusted by many clients for their complete, efficient and accurate Data management Services. With our services centered around Human Resource Consulting, temporary and permanent Staffing, Payroll Management and Data Management Services, we have professional well trained manpower to support each segment that makes us the primary choice of many Corporates in their motto of achieving their Business goals.We are being trusted by many large and small organizations across all industry sectors Viz: Retail, Telecom, Broadband, FMCG,Logistics, BFSI, Manufacturing,Healthcare,Hospitality etc. We maintain the highest of ethical standards and pure dedication to excellence in all operational aspects, it aspires to exceed clients expectations. ...Show Less
Industry
Human Resources Services
Company Size
11-50 Employees
Headquarter
Cochin
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