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Credit Control Manager

Thiruvananthapuram
Full-Time
Executive: 10 to 30 years
6L - 7L (Per Year)
Posted on Jun 26 2023

Not Accepting Applications

About the Job

Skills

Customer Relationship Management (CRM)
LEADERSHIP
Time Management

Experience : 10+ years

qualification: Master Degree

Salary Range : 6 to 7 Lacs per Annum

Only Male Candidate


Position: Credit Control Specialist/Manager

A credit control job involves managing and overseeing an organization's credit and collections processes. The primary objective is to ensure timely payment from customers and minimize the risk of bad debts.

Responsibilities:

  1. Credit Assessment and Approval:
  • Evaluate creditworthiness of new and existing customers through financial analysis, credit reports, and reference checks.
  • Make informed decisions regarding credit limits and payment terms for customers.
  • Establish and maintain credit policies and procedures, ensuring compliance with company guidelines and industry regulations.
  1. Customer Invoicing and Payment Processing:
  • Generate and issue accurate invoices to customers in a timely manner.
  • Monitor and track customer payments, ensuring they are received within agreed-upon terms.
  • Investigate and resolve payment discrepancies or disputes promptly.
  1. Collections Management:
  • Proactively manage the collection of outstanding debts from customers.
  • Contact customers via phone, email, or written communication to remind them of overdue payments and negotiate suitable repayment plans.
  • Maintain a professional and customer-focused approach during collection efforts, while also protecting the company's interests.
  1. Relationship Management:
  • Build and maintain positive relationships with customers, sales teams, and internal stakeholders.
  • Collaborate with sales and customer service departments to resolve billing or payment issues, and ensure alignment in credit control processes.
  • Provide support and guidance to colleagues on credit-related matters, including credit application processes and customer account management.
  1. Reporting and Analysis:
  • Prepare regular reports on outstanding debts, payment trends, and credit risks for management review.
  • Identify potential bad debts and recommend appropriate actions, such as credit holds, legal actions, or debt write-offs.
  • Monitor key credit control metrics and propose improvements to optimize collections performance.
  1. Process Improvement:
  • Continuously evaluate and enhance credit control processes to increase efficiency, accuracy, and customer satisfaction.
  • Implement automation and technology solutions to streamline credit management tasks and reporting.

Requirements:

  • Bachelor's degree in finance, accounting, business administration, or a related field (relevant work experience may substitute for formal education).
  • Proven experience in credit control, collections, or a similar finance role.
  • Strong knowledge of credit management principles, practices, and relevant regulations.
  • Familiarity with credit analysis techniques and financial statements.
  • Excellent negotiation and communication skills, both written and verbal.
  • Ability to build rapport and maintain positive relationships with customers and internal stakeholders.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Proficiency in using accounting software and MS Office applications (e.g., Excel, Word).
  • Experience with credit management systems or customer relationship management (CRM) software is a plus.
  • Knowledge of legal procedures related to debt recovery and insolvency is advantageous.
  • Ability to work independently and meet deadlines in a fast-paced environment.
  • High level of integrity and discretion in handling confidential financial information.
  • Professional certifications such as Certified Credit Professional (CCP) or Credit and Collection Professional (CCCP) are desirable but not mandatory.

Experience : Below 10 years

Salary Range : 6 to 7 Lacs per Annum

Only Male Candidate

About the company

Factor Human Resources Private Limited is one of the leading names in the Human Resources Services, focusing on to end-to-end HR needs of the organizations. Through our division MS Staffing Solutions we have been serving the Human Resource Industry for above 12 years standing out for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, FHR has its Multi City p ...Show More

Industry

Human Resources Services

Company Size

11-50 Employees

Headquarter

Cochin