Roles and Responsibilities:

• Act as a single point of contact and be the face of Bhanzu support for the customers.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Proactive outbound calling to build rapport with the customers.
• Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
• Follow-up with customers to ensure their issues are resolved.
• Build and maintain long-lasting relationships with existing customers.
• Maintain a deep knowledge of company products and services.

Requirements:

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Proficiency in Microsoft Office, CRM software and use of ticketing systems.
• Excellent written, verbal skills and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Ability to multi-task and display patience when handling tough cases.

Note :

1) Immediate joiners required

2) It's Individual contribution role