E-Commerce Business Associate Job Description We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience. Job Objectives ● To retain long-term consumer relationships ● Coordinate with the E-Commerce Manager in planning promotional offers and product discounts ● Organize e-commerce activities Roles & Responsibilities ● Managing Online Portals of the clients ● Manage online e-commerce accounts of clients ● Respond to customer web inquiries regarding online merchandise or service orders ● Assists customers with product selection, answer basic questions and suggest various product options that are available. ● Understanding client problems ● Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue ● Take accountability and responsibility for the work assigned Competencies Required ● Excellent written and verbal communication skills ● Proficiency in MS Office and relevant software ● Excellent organizational and time management skills ● Ability to work collaboratively with other departments ● Handle multiple projects/assignments at the same time ● Build client relations Preferred Education Any Graduate or Post Graduate (BE/BBA/MBA) Work Location & Job Type You’ll be required to work full-time from our head office in Indore