Job Description

We are looking for a customer-centric and cordial E-Commerce Business Associate who

can streamline all e-commerce activities. You should be able to forecast sales and

resolve conflicts. You should be able to grow the business using positive customer

experience.

Job Objectives

● To retain long-term consumer relationships

● Coordinate with the E-Commerce Manager in planning promotional offers and

product discounts

● Organize e-commerce activities

Roles & Responsibilities

● Managing Online Portals of the clients

● Manage online e-commerce accounts of clients

● Respond to customer web inquiries regarding online merchandise or service orders

● Assists customers with product selection, answer basic questions and suggest

various product options that are available.

● Understanding client problems

● Ensures prompt and proper resolution of client queries by providing additional

information or escalating the issue

● Take accountability and responsibility for the work assigned

Competencies Required

● Excellent written and verbal communication skills

● Proficiency in MS Office and relevant software

● Excellent organizational and time management skills

● Ability to work collaboratively with other departments

● Handle multiple projects/assignments at the same time

● Build client relations

Preferred Education

Any Graduate or Post Graduate (BE/BBA/MBA)

Work Location & Job Type

You’ll be required to work full-time from our head office in Indore