Job Title: E-Commerce Business Associate

Job Description

We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.

Job Objectives

• To retain long-term consumer relationships
• Coordinate with the E-Commerce Manager in planning promotional offers and
• product discounts
• Organize e-commerce activities

Roles & Responsibilities

• Managing Online Portals of the clients
• Manage online e-commerce accounts of clients
• Respond to customer web inquiries regarding online merchandise or service orders
• Assists customers with product selection, answers basic questions and suggests
• various product options that are available.
• Understanding client problems
• Ensures prompt and proper resolution of client queries by providing additional
• information or escalating the issue
• Take accountability and responsibility for the work assigned

Competencies Required

• Excellent written and verbal communication skills
• Proficiency in MS Office and relevant software
• Excellent organizational and time management skills
• Ability to work collaboratively with other departments
• Handle multiple projects/assignments at the same time
• Build client relations