Job Title: E-Commerce Business Associate

Job Description

We are looking for a customer-centric and cordial E-Commerce Business Associate who

can streamline all e-commerce activities. You should be able to forecast sales and

resolve conflicts. You should be able to grow the business using positive customer

experience.

Job Objectives

To retain long-term consumer relationships

Coordinate with the E-Commerce Manager in planning promotional offers and

product discounts

Organise e-commerce activities

Roles & Responsibilities

Managing Online Portals of the clients

Manage online e-commerce accounts of clients

Respond to customer web inquiries regarding online merchandise or service orders

Assists customers with product selection, answer basic questions and suggest

various product options that are available.

Understanding client problems

Ensures prompt and proper resolution of client queries by providing additional

information or escalating the issue

Take accountability and responsibility for the work assigned

Competencies Required

Excellent written and verbal communication skills

Proficiency in MS Office and relevant software

Excellent organisational and time management skills

Ability to work collaboratively with other departments

Handle multiple projects/assignments at the same time

Build client relations

Preferred Education

Any Graduate or Post Graduate (BE/BBA/MBA)