Company Overview

EVINDIA, a brand under Vidhyut Vahanam TYD Pvt Ltd, is an innovative platform focused on promoting the electric vehicle revolution in India. With a keen focus on sustainable transportation, we offer comprehensive insights into leading electric vehicle brands, primarily electric two-wheelers. Based in Ahmedabad, our growing team is dedicated to providing accurate and unbiased information to facilitate informed purchase decisions in the automotive industry.

Job Overview

We are seeking a dedicated Client Relationship Executive to join our team in Ahmedabad. This full-time, junior-level position requires a minimum of one year of experience. The successful candidate will play a crucial role in enhancing customer satisfaction and supporting our clients in making informed decisions about electric two-wheelers by EVINDIA.

Qualifications and Skills

• Proficiency in the loan process, with a strong understanding of how to manage and facilitate customer financing options effectively.
• Exceptional customer support skills focused on service delivery for an enhanced client experience.
• Solid financial acumen to assist clients with product pricing and financing options while maintaining company profitability.
• Exemplary communication skills, both verbal and written, for effective interaction with customers and internal teams.
• Outstanding interpersonal skills to build and maintain strong and positive client relationships.
• In-depth customer service orientation to ensure the highest level of client satisfaction and problem resolution.
• Knowledge of marketing strategies to understand and promote EVINDIA's product offerings effectively.
• Professional traits essential for corporate settings, including reliability, punctuality, and strong work ethics.

Roles and Responsibilities

• Develop and maintain strong relationships with clients to enhance customer satisfaction and loyalty.
• Coordinate with clients to understand their needs and provide appropriate recommendations on electric two-wheelers.
• Assist clients in understanding the loan process, ensuring all financing opportunities align with their needs.
• Provide comprehensive customer support to address inquiries and resolve issues promptly and effectively.
• Collaborate with the sales and marketing teams to deliver targeted and engaging product presentations to clients.
• Monitor client feedback and report to management to aid in improving product offerings and service delivery.
• Maintain accurate records of client communications and transactions to facilitate seamless future interactions.
• Stay updated with industry trends and developments in electric vehicles to effectively answer client queries and concerns.