Company Overview

Yoshino Energy Pvt. Ltd is a dynamic and innovative renewable energy company, dedicated to driving sustainable solutions for a greener future. Specializing in solar and wind power technologies, we design, develop, and implement high-impact energy projects that harness nature's resources. Committed to environmental stewardship, we strive to reduce carbon emissions and promote clean energy adoption, contributing to a more resilient and eco-friendly planet. With a passionate team of experts, Yoshino Energy pioneers advancements in renewable technology, making clean energy accessible and driving positive change in the global energy landscape.

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Service Associate. As a Service Associate, you will be responsible for providing excellent customer service and support to our clients. This is a fresher role with less than 1 year of experience. The job location is Rourkela, Odisha, India. This role is a hybrid and part-time employment opportunity.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and handle a high volume of customer inquiries
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Proficient in using customer service software and computer systems
• Basic knowledge of renewable energy technologies and products is a plus
• Flexible schedule to accommodate part-time and hybrid work arrangements
• Spoken English & Written is a must.
• Should know the basics of computer like internet, email and MS-office.

Roles and Responsibilities

• Interact with customers to provide information, resolve issues, and address inquiries via various channels including phone, email, and chat
• Assist customers with product selection, order processing, and payments
• Handle customer complaints and escalate issues to the appropriate department for resolution
• Maintain accurate customer records and update the database with relevant information
• Provide technical support to customers and troubleshoot product-related issues
• Collaborate with cross-functional teams to ensure customer satisfaction
• Stay updated on product knowledge and industry trends to effectively assist customers
• Adhere to company policies and procedures regarding customer service
• Meet or exceed customer service and performance targets