Designation: Process Improvement Executive

Roles and Responsibilities

1. Standard Operating Procedures (SOP) Creation and Implementation

• Develop and implement comprehensive SOPs to streamline company operations.
• Participate in various meetings to understand existing processes, document Minutes of Meetings (MOM), and gather inputs for SOP creation and improvement.
• Regularly review and update SOPs to ensure compliance with industry standards and best practices.
• Conduct training sessions for staff on new and updated SOPs.
• Monitor adherence to SOPs and address any deviations.

2. Certifications Management

• Oversee the certification processes for ISO, CMMI, and other relevant standards.
• Ensure all company operations adhere to certification requirements.
• Coordinate with external auditors and certification bodies to maintain and renew certifications.
• Conduct internal audits to prepare for external certification reviews.

3. Quality Management

• Develop and implement quality management systems to ensure product and service excellence.
• Monitor and analyze quality metrics to identify areas for improvement.
• Conduct regular quality audits and inspections.
• Collaborate with cross-functional teams to address quality issues and implement corrective actions.

4. Incident Management

• Establish and maintain incident management protocols to handle emergencies effectively.
• Coordinate response efforts for incidents to minimize impact and ensure timely resolution.
• Conduct root cause analysis for incidents and implement preventive measures.
• Maintain an incident log and track resolution timelines.

5. Infrastructure Development

• Lead and manage infrastructure development projects from conception to completion.
• Collaborate with cross-functional teams to ensure project deliverables meet quality standards.
• Oversee the planning, execution, and completion of infrastructure projects.
• Manage budgets, timelines, and resources for infrastructure projects.

6. Management Information Systems (MIS) and Analytics

• Oversee the development and maintenance of MIS systems.
• Utilize data analytics to provide insights and support decision-making processes.
• Generate and present regular reports on key performance indicators (KPIs).
• Develop dashboards and visualization tools for real-time data analysis.

7. Internal Process Improvement

• Identify opportunities for process improvement across the organization.
• Implement process optimization initiatives to enhance efficiency and productivity.
• Monitor the effectiveness of process improvements and make adjustments as needed.
• Promote a culture of continuous improvement within the organization.

8. Company Processes Digitalization and Automation

• Lead efforts to digitalize and automate company processes for enhanced efficiency.
• Evaluate and implement software solutions to improve operational efficiency.
• Ensure seamless integration of digital tools into existing workflows.
• Train staff on the use of new digital tools and technologies.

9. Defect Management

• Develop and manage defect tracking and resolution processes.
• Collaborate with development teams to address and resolve defects promptly.
• Maintain records of defect reports and resolutions for continuous improvement.
• Implement preventive measures to reduce defect occurrences.

10. Asset Management and Maintenance

• Oversee the management and maintenance of company assets.
• Develop and implement asset tracking and maintenance schedules.
• Ensure compliance with regulatory requirements and industry standards.
• Conduct regular asset audits and inspections.

11. Project Management and Tracking

• Lead and manage multiple projects simultaneously, ensuring alignment with company goals.
• Utilize project management tools to plan, track, and report on project progress.
• Ensure projects are delivered on time, within scope, and within budget.
• Conduct project risk assessments and implement mitigation strategies.

12. Collaboration and Communication

• Foster effective communication and collaboration across departments.
• Act as a liaison between different teams to ensure smooth workflow and information sharing.
• Organize and lead meetings to discuss project updates, process improvements, and other relevant topics.
• Prepare and present reports to senior management on project status, process improvements, and other key initiatives.

13. Training and Development

• Identify training needs and develop training programs for staff.
• Conduct training sessions on SOPs, quality management, incident management, and other relevant areas.
• Promote continuous learning and professional development within the organization.

14. Compliance and Risk Management

• Ensure compliance with industry regulations, standards, and best practices.
• Conduct risk assessments and implement measures to mitigate risks.
• Develop and maintain a risk management framework for the organization.
• Monitor regulatory changes and update company policies and procedures accordingly.

Desired Candidate Profile

·      Bachelor’s or Master’s degree in related field.

·      Individual contributor with a strong knowledge of process design & implementation.

·      Strong interpersonal and Communication Skills

·      Self-motivated, quick learner, collaborative & well-coordinated.

·      MS-Office knowledge (Word, Excel, PowerPoint, and Outlook)

·      4+ years of experience in field of technical support in a software product-based firm.

• Strong analytical and problem-solving skills.
• Good communication and teamwork skills.
• Attention to details.