Quality Analyst
Quality Analyst478
Applications
478
Applications
Mumbai
Full-Time
Mid-Level: 4 to 6 years
Posted on May 03 2023
Not Accepting Applications
About the Job
Skills
Call Monitoring
call audit
Customer Satisfaction
voice inbound
Call Quality
Six Sigma
Position: Quality Analyst
Qualification: Any graduate
experience : min 3 years' as Quality Analyst
Location: Andheri
Industry: Banking/ travel/ concierge/insurance
The Key Responsibility Areas will be:
- Call Monitoring (voice inbound process)
- Feedback to be given for the monitored calls
- Preparing reports on Quality, variance in calibrations
- Performing activities such as live audits, side by side barging, and floor walk to monitor the process and identify areas of improvement.
- Conducting sessions such as tape review, briefing and calibration for standardization
- Initiatives for process improvement
- Completion of assignment given by team
Requirements & Eligibility:
- Ability to manage pressure and stretch as per work requirements
- Good communication (verbal & written)
- Candidate average quality score for the last 3 months should be 85% or above (not being fatal and no complaints)
About the company
Europ Assistance is a wholly owned subsidiary of the Generali Group - one of the largest insurance companies in the world and listed in the Fortune 100. Europ Assistance (“EA”) is the inventor and pioneer of the Assistance business and primarily operates in a B2B2C space. EA watches out for more than 300 million people around the world. With 8,200 staff and 44 companies and branches in 33 count ...Show More
Europ Assistance is a wholly owned subsidiary of the Generali Group - one of the largest insurance companies in the world and listed in the Fortune 100. Europ Assistance (“EA”) is the inventor and pioneer of the Assistance business and primarily operates in a B2B2C space. EA watches out for more than 300 million people around the world. With 8,200 staff and 44 companies and branches in 33 countries taking action in the field, the Group has developed an international, on-the-spot system to enact its innovative, everyday vision of its Care Services, supported by a close-knit network of 425,000 partners. The development of Care Services is an opportunity to reassert the meaning we give to our business lines: a strong sense of being there; acting effectively when needed for our customers in everyday life and exceptional circumstances alike. In 2015, the Company carried out in excess of 12.5 interventions (i.e. care services) across the globe.
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Industry
Consumer Services
Company Size
201-500 Employees
Headquarter
Mumbai