Ops Coordinator:-

·        Building and maintaining profitable relationships with key customers.

·        Resolving Operation complaints quickly and efficiently.

·        Meeting with managers in the organization to plan strategically.

·        Understanding key customer individual needs and addressing these.

·        Maintain and preparation of MIS Report

·        Communicate with Hub & Branch to ensure prompt pick-up and delivery of shipments

·        Arrange same-day deliveries whenever possible

·        Track and analyze mis-shipments to ensure they don’t occur again

·        Ensure quality of all services and processes within the facility

·        Maintain the POD copy

·        Follow the Company SOP

·        Monitoring shipments, costs, timelines, and productivity.

·        Addressing and resolving DEPS cases

·        Liaising and negotiating with vendors and courier partners.

·        To maintain and manage harmonious relationships with the vendors.

·        Analysis of the data reports to identify performance bottlenecks and improve performance

·        Establish and optimize delivery routes and schedules to ensure on-time deliveries.

·        Analyze customer orders, assess order volume, and plan for peak delivery times.

·        Monitor and manage the performance of courier services, identifying areas for improvement and implementing corrective action plans when necessary.

·        Regularly evaluate delivery times, costs, and other metrics to maximize efficiency.

·        Track and report performance data and key performance indicators (KPIs) to upper management.

·        Monitor courier performance, analyze KPIs, and identify opportunities to improve delivery time and cost.

·        Ensure compliance with local, state, and federal transportation laws and regulations.

·        Perform any other related tasks as required.

Regards,

Rohit Gupta

7486047481

hr3@ethicsexpress.com