Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a variety of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back-office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 25 million chat &amp; email interactions, and 24 million quality monitoring evaluations per year.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 19 years, we have expanded our range of services and have grown to include more than 3,600 employees and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.

Etechâs company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.

Title: Fraud Prevention AnalystDepartment: OperationsLocation: Vadodara&nbsp;Job Mode: HybridOur team is growing – but we are not adding members just to&nbsp;fulfill requests. We are searching for individuals who are ready&nbsp;to be a part of the next big thing and are excited about&nbsp;growing with our company! Leadership is anxiously waiting to&nbsp;cultivate and develop your skills and prepare you for the&nbsp;career journey of a lifetime.&nbsp;Our focus is to create lasting impressions with each customer&nbsp;interaction. Reflect on the times you have been the customer&nbsp;and you left your experience feeling satisfied, appreciated and&nbsp;valued. Simply put – these are the experiences you will use to&nbsp;deliver world class results to our customer base.&nbsp;If you consider yourself to be a team player, goal oriented,&nbsp;and possess a passion for helping others; apply to become a&nbsp;part of the Etech Global Services Team.&nbsp;About Us:Globally, we are over 3000 strong, and we are always&nbsp;searching for new team members which will offer fresh and&nbsp;innovative ideas and diverse approaches to everyday problem&nbsp;solving. Etech is governed by 12-character commitments:&nbsp;Integrity, Valuing People, Teamwork, Accountability,&nbsp;Communication, Vision, Adaptability, Humility, Creativity,&nbsp;Teachability, Positive Influence, and Courage. Together, these&nbsp;12 commitments guide our workplace culture and set the tone&nbsp;for how we treat each other.&nbsp;Visit us:&nbsp;<a href="http://www.etechgs.com/" rel="noopener noreferrer" target="_blank">www.etechgs.com</a>What We Offer: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards &amp; Recognition Internal movement through IJPWhat You’ll Be Doing: This position is responsible for providing risk&nbsp;management on the sales/reservations side of our&nbsp;company Provide technology and fraud detection support with&nbsp;a core responsibility to include - analysing and&nbsp;managing network related fraud traffic, support for&nbsp;breach coordination (what/when/how, including&nbsp;customer impact) for fraud, legal, Corp. Security&nbsp;hand-off, daily and periodic monitoring, external and&nbsp;internal data requirements, data cleanliness and&nbsp;concurrency, reference sources of data to be used for&nbsp;customer and transactional behaviour modelling.&nbsp; Ensure data completeness, correctness and&nbsp;concurrency of data.&nbsp; Assist in detecting, analysing and authenticating&nbsp;fraudulent transactions in a card-not-present&nbsp;environment.&nbsp; Works closely with other Loss Prevention staff to&nbsp;identify fraud trends. Employee provides quality&nbsp;customer service to internal and external customers&nbsp;that meets and exceeds expectationsWe expect you to have: 2+ years of experience in risk management&nbsp; 1 year Analytics/Data Analysis Experience Experience with eCommerce domain is preferred and&nbsp;applicant should have International travel and&nbsp;geographical knowledge.&nbsp; Understanding of end-to-end Reconciliation Control&nbsp;process for Merchant Operations. Identify the opportunities of revenue recovery. Identify system level opportunities to improve&nbsp;Merchant Settlement processes and work with&nbsp;accounting teams for betterment of Settlement&nbsp;processes. Excellent interpersonal, verbal and written skills. Customer Service (Voice) experience is plus. Process re-engineering and improvement. Candidates have chargeback knowledge will be a&nbsp;value add.&nbsp; Salesforce knowledge is an added advantage. Ability to maintain performance in an rapid and ever&nbsp;changing work environment Ability to learn quickly and make on-the-spot&nbsp;decisions with limited information Demonstrated ability to meet deadlines, complete&nbsp;important time sensitive tasks &amp; adapt quickly to last&nbsp;minute changes. Advanced level knowledge of Word, Outlook, Excel&nbsp;and Access Database. Experience in making reports&nbsp;and trackers.&nbsp; High School Diploma or GED Required/College

Title: Fraud Prevention AnalystDepartment: OperationsLocation: Vadodara&nbsp;Job Mode: HybridOur team is growing – but we are not adding members just to&nbsp;fulfill requests. We are searching for individuals who are ready&nbsp;to be a part of the next big thing and are excited about&nbsp;growing with our company! Leadership is anxiously waiting to&nbsp;cultivate and develop your skills and prepare you for the&nbsp;career journey of a lifetime.&nbsp;Our focus is to create lasting impressions with each customer&nbsp;interaction. Reflect on the times you have been the customer&nbsp;and you left your experience feeling satisfied, appreciated and&nbsp;valued. Simply put – these are the experiences you will use to&nbsp;deliver world class results to our customer base.&nbsp;If you consider yourself to be a team player, goal oriented,&nbsp;and possess a passion for helping others; apply to become a&nbsp;part of the Etech Global Services Team.&nbsp;About Us:Globally, we are over 3000 strong, and we are always&nbsp;searching for new team members which will offer fresh and&nbsp;innovative ideas and diverse approaches to everyday problem&nbsp;solving. Etech is governed by 12-character commitments:&nbsp;Integrity, Valuing People, Teamwork, Accountability,&nbsp;Communication, Vision, Adaptability, Humility, Creativity,&nbsp;Teachability, Positive Influence, and Courage. Together, these&nbsp;12 commitments guide our workplace culture and set the tone&nbsp;for how we treat each other.&nbsp;Visit us:&nbsp;<a href="http://www.etechgs.com/" rel="noopener noreferrer" target="_blank">www.etechgs.com</a>What We Offer: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards &amp; Recognition Internal movement through IJPWhat You’ll Be Doing: This position is responsible for providing risk&nbsp;management on the sales/reservations side of our&nbsp;company Provide technology and fraud detection support with&nbsp;a core responsibility to include - analysing and&nbsp;managing network related fraud traffic, support for&nbsp;breach coordination (what/when/how, including&nbsp;customer impact) for fraud, legal, Corp. Security&nbsp;hand-off, daily and periodic monitoring, external and&nbsp;internal data requirements, data cleanliness and&nbsp;concurrency, reference sources of data to be used for&nbsp;customer and transactional behaviour modelling.&nbsp; Ensure data completeness, correctness and&nbsp;concurrency of data.&nbsp; Assist in detecting, analysing and authenticating&nbsp;fraudulent transactions in a card-not-present&nbsp;environment.&nbsp; Works closely with other Loss Prevention staff to&nbsp;identify fraud trends. Employee provides quality&nbsp;customer service to internal and external customers&nbsp;that meets and exceeds expectationsWe expect you to have: 2+ years of experience in risk management&nbsp; 1 year Analytics/Data Analysis Experience Experience with eCommerce domain is preferred and&nbsp;applicant should have International travel and&nbsp;geographical knowledge.&nbsp; Understanding of end-to-end Reconciliation Control&nbsp;process for Merchant Operations. Identify the opportunities of revenue recovery. Identify system level opportunities to improve&nbsp;Merchant Settlement processes and work with&nbsp;accounting teams for betterment of Settlement&nbsp;processes. Excellent interpersonal, verbal and written skills. Customer Service (Voice) experience is plus. Process re-engineering and improvement. Candidates have chargeback knowledge will be a&nbsp;value add.&nbsp; Salesforce knowledge is an added advantage. Ability to maintain performance in an rapid and ever&nbsp;changing work environment Ability to learn quickly and make on-the-spot&nbsp;decisions with limited information Demonstrated ability to meet deadlines, complete&nbsp;important time sensitive tasks &amp; adapt quickly to last&nbsp;minute changes. Advanced level knowledge of Word, Outlook, Excel&nbsp;and Access Database. Experience in making reports&nbsp;and trackers.&nbsp; High School Diploma or GED Required/College

Etech Global Services

Fraud Prevention analyst

Fraud Prevention analyst