Position: Customer relationship executive (Ecommerce fashion)- Female

Location: Gurgaon

Experience: 2+ year in ecommerce apparel with fluent English

Salary: 30-50k + performance bonus

Industry: Fashion/ apparel/ecommerce

Role –

Customer Care Representative

KPI –

Customer satisfaction score

Conversion percentage

KRA –

Customer communication

Coordination with logistics / finance / quality departments for resolution.

Maintaining CRM tools / reports

JD -

· Manage incoming phone calls

· Generate sales leads

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

Skills required -

· Proven customer support experience or experience as a Client Service Representative

· Track record of over-achieving quota

· Strong phone contact handling skills and active listening

· Familiarity with CRM systems and practices

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

Mail updated resume with current salary

Emil: jobs@glansolutions.com

satish: 88O2749743

Website: www.glansolutions.com

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