Position: Customer relationship manager (Ecommerce fashion)- Female

Location: Gurgaon

Experience: 2+ year in ecommerce apparel with fluent English

Salary: 30-50k + performance bonus

Industry: Fashion/ apparel/ecommerce

Role –

Customer Care Representative

KPI –

Customer satisfaction score

Conversion percentage

KRA –

Customer communication

Coordination with logistics / finance / quality departments for resolution.

Maintaining CRM tools / reports

JD -

·        Manage incoming phone calls

·        Generate sales leads

·        Identify and assess customers’ needs to achieve satisfaction

·        Build sustainable relationships and trust with customer accounts through open and interactive communication

·        Provide accurate, valid and complete information by using the right methods/tools

·        Meet personal/customer service team sales targets and call handling quotas

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·        Keep records of customer interactions, process customer accounts and file documents

·        Follow communication procedures, guidelines and policies

·        Take the extra mile to engage customers

Skills required -

·        Proven customer support experience or experience as a Client Service Representative

·        Track record of over-achieving quota

·        Strong phone contact handling skills and active listening

·        Familiarity with CRM systems and practices

·        Customer orientation and ability to adapt/respond to different types of characters

·        Excellent communication and presentation skills

·        Ability to multi-task, prioritize, and manage time effectively

Mail updated resume with current salary

Emil: jobs@glansolutions.com

satish: 8851O18162

Website: www.glansolutions.com

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