Company Overview

eSatisfy HR Solutions Pvt. Ltd. is a staffing solutions company established in 2019, catering to client staffing needs with a focus on quality and effective results. Headquartered in Indore, India, specializing in recruitment across various industries like BPO, Banking, Retail, Insurance, and more.

Job Overview

Junior position with 1 to 3 years of experience in Customer Care, located in Bangalore. Full-Time employment with eSatisfy HRS.

Job Title: Customer Care Executive

Language: Must have Excellent Communication skills in Hindi and English

Salary- Upto 28K ctc and Incentives

Qualifications and Skills

• Excellent communication skills
• Empathy
• Problem-solving
• Patience
• Active listening
• Conflict resolution
• Time management
• Adaptability

Roles and Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Resolve customer inquiries and issues promptly and professionally
• Ensure customer satisfaction and retention through effective communication
• Document customer interactions and feedback for analysis
• Collaborate with the team to enhance overall customer experience