KEY RESPONSIBILITY AREAS

REGISTRATION

Front desk Handling

Greeting to the patient.

Smooth functioning of Front Office activities round the clock.

Giving relevant information to the patient.

Accuracy OPD billing which includes Registration, Consultation & Investigation.

Updating of the OPD schedule as per direction by the management.

BILLING

Patient Service

To check the pamphlets are fully available in the displays or not.

Handling & Resolution of the patient queries.

Adherence of Policy & Procedure

Receiving telephone calls.

Admission

front desk

Handling of Cash /CC collection according to HIS scroll and handing over to the accounts department.

IPD Billing/ Bills Preparation/IPD File Checking on the Floor

Ensure all Relevant charges are included in IP/OP Bills

TPA File processing Pre-authorization/query answer and final approval.

Maintain Front Office Decorum