Company Overview

Ensetu is a global technology and consulting company that provides a range of services and solutions to businesses across various industries. Our goal is to help clients achieve their business objectives by leveraging technology and industry best practices. We specialize in SAP consulting and offer a range of services including SAP implementation, upgrade and migration, support and AMC, integration and development, and customizations. In addition, we offer digital transformation services, data and analytics services, application development services, and more.

Job Overview

We are hiring for the role of ACCOUNT VOICE PROCESS EXECUTIVE at Ensetu, a global technology and consulting company. As an ACCOUNT VOICE PROCESS EXECUTIVE, you will be responsible for handling customer queries and providing excellent customer service. This is a full-time position based in Bangalore, Karnataka, India, and we are looking for candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent verbal and written communication skills
• Good understanding of accounting principles
• Ability to handle multiple tasks and prioritize effectively
• Strong problem-solving and decision-making skills
• Attention to detail and accuracy
• Ability to work both independently and in a team
• Proficient in MS Office applications
• Customer-oriented and empathetic
• Ability to work in a fast-paced environment
• Previous experience in a customer service role is a plus

Roles and Responsibilities

• Handle customer queries and provide prompt and accurate resolution
• Ensure high customer satisfaction through excellent customer service
• Build and maintain strong customer relationships
• Process customer accounts and maintain accurate records
• Collaborate with internal teams to resolve customer issues
• Identify and escalate priority issues
• Meet individual and team performance targets
• Adhere to company guidelines and protocols