Position Summary

The Senior Salesforce Administrator has a variety of responsibilities including (but not limited to) overseeing the overall health, security, and expandability of the Ensemble HP’s Salesforce.com org (SFDC). The Senior SFDC admin will be responsible for translating business objectives and requirements info functional solutions by leveraging the appropriate tools (flows, 3rd party apps, etc). In addition, the admin must have a working understanding of the various integrations that are also available. A strong understanding of a typical sales cycle, marketing efforts, data management and an understanding of a traditional customer service environment will also be needed

Experience 

5+ years  

Qualification 

Bachelor’s degree in related field

What will you be expected to do?

·      Assist in overseeing the day-to-day management of the Salesforce.com platform and related systems.

·      Partner directly with business units to identify system needs, gather requirements, design scalable solutions, and assist with project prioritization and delivery.

·      Ensure core systems are built for scale and delivery of key insights.

·      Advise more junior admins when appropriate.

·      Add and update automations such as Process Builder and Flow

·      Facilitate strategies to ensure data integrity across all objects.

·      Utilize various data management tools such as Data loader and/or Workbench.

·      Participate in regular change control meetings and release cycle discussions and provide post-deployment documentation.

·      Demonstrate the practice of continuous improvement by proactively presenting options for improved efficiency, cost savings and added security benefits on a regular basis.

·      Support various SFDC add on products (such as slack) as well as 3rd party products.

·      Assist in developing various sales and marketing strategies as it relates to campaigns, sales processes, contract management and advanced reporting options related to these efforts.

·      Facilitate the development and management of a customer portal.

·      Manage the various sandbox environments and facilitate the best approach as it relates to business continuity efforts

Skills Required

·      Must have 5+ years of proven experience working with Saleforce.com as an administrator.

·      Admin certification at a minimum – Advanced Admin, Dev 1, Platform App Builder, Sales Cloud, Service Cloud a plus.

·      In-depth understanding of “who sees what” as it relates to the various security options available at the user level (Profiles, Sharing settings, Permission Sets, etc).

·      Strong competency with Salesforce automations

·      CPQ experience a plus

·      Excellent analytical, technology, communication, and problem-solving skills · Experience in working in a highly regulated environment a plus

About the company 

fifthnote, an Ensemble Health Partners Company, is a leading technology acceleration company, that identifies business process optimization by implementing system integration and automation. We were founded in 2012 and acquired by Ensemble Health Partners in 2020.

Together, we are working to redefine the way Revenue Cycles are Managed through our patented technology solution – Ensemble IQ; cloud-based analytics-driven revenue cycle operating platform.

Ensemble is among the leading RCM solutions provider in US with 7000+ associates working on future-forward technology solutions.

Together, Ensemble and fifthnote are redefining the possible in health care by empowering people to be the difference. 

Why Join US? 

·       A Culture of - People First, Last and Always.

·       Learning and Development Opportunities.

·       Career Pathing.

·       Industry Standard Compensation & Benefits.

·       Flexible Working Hours.