Job description

Enlist Management Consultants Pvt Ltd

Job Description

Key responsibilities:

Operations;

DRA [Debt Recovery Agent] Certified Tele callers;

NON- DRA - Experienced up to 1 Yrs can also apply:

*Manage a large number of Inbound and Outbound calls in a timely manner.

*Follow Call Center Scripts when handling different calls/issues.

*Identifying customer needs, clarify information, research every issue and provide

relevant solutions to the customers.

*Maintain regular follow-up with Customer till closure of Overdue Accounts

Freshers or Callers (< 1 Yr Exp with NO DRA) shall be supported with Banking Certification [IIBF DRA];

Minimum Salary of Rs.9500/- +Additional Performance Bonus is your incentive

Skills Required

Requirements:

*DRA [Debt Recovery Agent] Certified Candidates .

If NO DRA CERTIFICATE - Only Freshers & Callers up to 1 Year Experience in Voice Process may apply.

*Candidates fluent in more than three languages will have added advantage;

Candidates fluent in English or Bengali along with Hindi will have a preference / added advantage.

*Articulate & Strong Phone & Verbal communication skills along with active listening skills

*Fair Knowledge of Banking Products

Customer Focus and Adaptability to different personality types

Ability to multi-task, set priorities and manage time efficiently

**Any 10th or Graduation.

** INTERESTED CANDIDATE SHOULD CALL ME 6290381257 ON THIS NUMBER*

Skill(s) required

Bengali Proficiency (Spoken)

English Proficiency (Spoken)

Hindi Proficiency (Spoken)

MS-Excel

Job Type: Full-time

Salary: ₹9,000.00 - ₹12,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Experience:

• total work Collection: 1 year (Preferred)

Language:

• Bengali (Preferred)
• Hindi (Preferred)
• English (Preferred)

License/Certification:

• DRA Certified (Preferred)
• NON DRA (Collection Experience)

*Speak with the employer* +91 6290381257

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