Customer Service Representative

Indore
Full-Time
Junior: Less than 1 year
11K - 20K (Per Month)
Posted on Jan 22 2025

About the Job

Skills

CRM software
Salesforce Service Cloud
Conflict resolution
Zendesk
Live chat support tools
Multichannel communication
Data entry

Experience: 0-1 years

Salary: Rs 11,000 raising to Rs 20,000 per Month (in Hand)


Skills Required:


* Exceptional written and verbal communication skills.

* Proficiency in conveying ideas clearly and effectively.

* Ability to articulate solutions with clarity and empathy.


Responsibilities:


* Addressing customer inquiries: Respond promptly to customer queries via phone, email, or chat, providing accurate information and assistance.

* Resolving customer issues: Handle complaints or concerns effectively, escalating when necessary, and ensuring timely resolution to maintain customer satisfaction.

* Maintaining records: Document customer interactions, transactions, and feedback accurately in the system to track issues and improve service quality


About the company

EMTA Infotech is one of the leading IT services companies in India, offering a comprehensive range of technology solutions to businesses worldwide. Specializing in custom software development, cloud services, IT consulting, and digital transformation, EMTA Infotech leverages cutting-edge technologies to deliver scalable, efficient, and cost-effective solutions. Our expert team is dedicated to help ...Show More

Industry

IT Services and IT Consul...

Company Size

2-10 Employees

Headquarter

INDORE

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