Company Overview

Elite Manpower & Training Academy (EMTA) is a company driven by experienced professionals, primarily serving the banking, financial services, and insurance sectors. Specializing in human resources services, EMTA is dedicated to providing trained and groomed professionals tailored to meet the specific demands of our clients. Based in Indore, we offer comprehensive training and placement services, backed by a wealth of industry expertise and a commitment to quality service delivery.

Job Overview

Elite Manpower & Training Academy is seeking a Junior Level Telecommunications professional to join our team in Indore. This is a full-time position requiring 1 to 3 years of experience. The ideal candidate will be responsible for managing client communications and ensuring high-quality service delivery, leveraging their expertise in telecommunications within the human resources services industry.

Qualifications and Skills

• Proficiency in CRM Software (Mandatory skill)
• Excellent active listening skills to accurately capture client needs while maintaining engagement (Mandatory skill)
• Strong verbal communication skills for articulating objectives and maintaining productive dialogue with clients (Mandatory skill)
• Effective upselling techniques to maximize client value and enhance service offerings
• Ability to conduct in-depth customer needs analysis for bespoke service recommendations
• Efficient time management skills to prioritize tasks and ensure timely service delivery
• Solid negotiation skills to achieve mutually beneficial agreements with clients

Roles and Responsibilities

• Manage and enhance communication channels to facilitate an effective flow of information between clients and internal teams
• Identify and analyze customer needs to tailor telecommunication solutions that meet specific requirements
• Maintain and update CRM records to ensure accuracy and facilitate informed decision-making
• Provide technical support and guidance on telecommunication services, responding promptly to inquiries
• Collaborate with cross-functional teams to enhance service delivery and client satisfaction
• Conduct regular reviews and improvements to telecommunication strategies to align with emerging trends
• Utilize negotiation skills to resolve client concerns and enhance client relationships