Company Overview

Elite Manpower & Training Academy specializes in providing expertly trained candidates for the BFSI sector. With an emphasis on professional grooming, EMTA offers targeted training programs designed to enhance communication, personal development, and job-specific skills. Based in Indore, EMTA connects skilled professionals with organizations across various sectors, ensuring highly qualified placements for mutual benefit.

Job Overview

Elite Manpower & Training Academy is seeking a Customer Support Representative to join our team in Indore. This is a full-time entry-level position suitable for freshers with 0 to 1 year of experience. The role requires excellent customer handling skills and basic computer knowledge, especially in telecalling.

Qualifications and Skills

• Proficiency in handling customer inquiries through various communication channels such as phone, email, and in-person.
• Basic computer skills are required, with familiarity in operating systems, email applications, and telecommunication software.
• Strong skills in telecalling, with an ability to engage customers and provide excellent service over the phone.
• Ability to demonstrate empathy and patience when dealing with customers, ensuring a positive experience and resolution of issues.
• Strong written and verbal communication abilities to interact effectively with customers and teammates across different platforms.
• Ability to manage time efficiently, prioritize inquiries appropriately, and handle multiple tasks with attention to detail.
• Problem-solving skills to diagnose issues quickly and effectively, ensuring rapid resolution for customer satisfaction.
• Keen attention to detail in documenting conversations and following company processes for feedback and service improvements.
• Good communication skills essential for engaging with customers, conveying information clearly, and facilitating efficient resolution of inquiries.

Roles and Responsibilities

• Respond to customer inquiries promptly and efficiently, maintaining a professional and friendly demeanor.
• Utilize telecommunication tools to reach out and follow up with customers, ensuring all concerns are addressed.
• Document customer interactions in the company's system for future reference and enhancements in service.
• Collaborate with team members to address customer feedback and streamline procedures for customer satisfaction.
• Provide customers with accurate information regarding company services and products, assisting them in making informed decisions.
• Track recurring issues reported by customers and work with senior staff to resolve underlying problems.
• Uphold confidentiality and security with regards to customer details and sensitive information handled by the department.
• Engage in continuous learning and training opportunities offered by the company to improve service skills and capabilities.