Job Description:-

Profile- Customer Care Executive

Requirements- 12th Pass / Graduate & Above

Experience- Fresher & Experience both can apply

Salary- 16000 to 21000 per month

5 Days working

9hrs of Day Rotational shift

Job Overview

We are seeking a Junior Customer Relationship Executive to join our team in Indore. The role requires a maximum of 3 years of work experience, is a full-time position, and is primarily focused on building and maintaining strong relationships with clients. The ideal candidate will be responsible for ensuring customer satisfaction, addressing inquiries, and supporting clients to utilize our services effectively.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively engage with clients and address their needs clearly.
• Patience to handle client queries and concerns with calm and understanding, ensuring customer satisfaction.
• Active listening skills to accurately comprehend client needs and provide appropriate solutions or guidance.
• Conflict resolution abilities to manage and resolve client's issues efficiently and maintain positive relationships.
• Time management skills to prioritize tasks, ensuring all client queries and concerns are addressed promptly.
• Adaptability to quickly adjust to changing circumstances and client requirements in a dynamic environment.
• Proficiency in using CRM software and tools to monitor and track client interactions and feedback.
• Ability to work collaboratively in a team setting, contributing effectively to collective client service goals.