customer care executive
customer care executive 9
Applications
9
Applications
Indore
Full-Time
Fresher: Less than 1 year
₹ 16K - ₹ 21K (Per Month)
Posted on Nov 27 2024
About the Job
Skills
Excellent communication skills
English As A Second Language (ESL)
Problem-solving
Patience
Active listening
Conflict resolution
Time management
Position: Customer Relationship Executive (On-Role Caller)
Location: Vijay Nagar
Ctc: ₹16,000 - ₹21,000 per month (Fixed) + Performance-Based Incentives
Eligibility Criteria:
- Education: Bachelor’s degree or higher
- Experience: Minimum 6 months in a customer service or related role (experience or relieving letter required)
- Freshers: Eligible to apply
Work Details:
- Work Mode: On-site
- Schedule: 5 working days per week with 2 rotational week offs
- Shift Timings:Male Candidates: Rotational shifts (24x7)
- Female Candidates: Day shifts (8:00 AM to 8:30 PM)
Key Responsibilities:
- Deliver exceptional customer service by managing inbound and outbound calls.
- Address customer queries, provide solutions, and ensure prompt issue resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with the team to achieve service excellence and meet performance targets.
Skills and Attributes:
- Strong verbal communication skills in English and Hindi.
- Excellent problem-solving abilities with a customer-centric approach.
- Proficiency in handling computer systems and CRM tools.
Why Join Us?
- Competitive salary with attractive incentive structures.
- Comprehensive training and skill development programs.
- Opportunities for career advancement in a professional and supportive work environment.
Join our team and make a meaningful impact in a dynamic, customer-focused organization!
About the company
EMTA- Elite Manpower and Training Academy, A Company run by highly experienced banking professionals, to give trained and groomed manpower to different Organisation. We undertake the individual as well as bulk-hiring in operations and sales. We majorly deal in BFSI (Banking, financial services and insurance) sector. Our sole aim is to Provide properly trained professionals as per the requirement a ...Show More
EMTA- Elite Manpower and Training Academy, A Company run by highly experienced banking professionals, to give trained and groomed manpower to different Organisation. We undertake the individual as well as bulk-hiring in operations and sales. We majorly deal in BFSI (Banking, financial services and insurance) sector. Our sole aim is to Provide properly trained professionals as per the requirement and demands of companies. We have been in the business of training candidates and placing them as per their qualifications and calibre. All of our resources are multifaceted and come with years of commended performance. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates, we specialize in Banking, Finance, Insurance and Other sectors that deals in the national and international market.EMTA provides top consulting talent quickly and at no additional cost, each candidate is well screened and referenced for our client's satisfaction.We offer a variety of training programs to college students, Graduates, Professionals and Employees.Our Training part includes 1)Self-Improvement Workshops i.e., Communication Skills and Personality Build-up.2)CV designing, Cover Letter, Microsoft office and Email etiquettes workshop.3)Live sessions from industry experts on "How to grow your career with 2X speed". 4)Suggestions on "Industry Relevant Certifications" which will help you in improving the weightage of CV.Some of the specialized training services that we offer are:Corporate Training for employees to develop new skills adopted by the businesses.Personality development training for college students, freshers and Employees who desire to stand out and work on their communication skills as well as boost up their interpersonal skills.We have tie-ups with different reputed Organizations. ...Show Less
Industry
Human Resources Services
Company Size
2-10 Employees
Headquarter
Indore
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