Company Overview

Elite Manpower & Training Academy (EMTA) specializes in providing well-trained manpower to organizations, primarily in the BFSI sector. With a focus on delivering multifaceted candidates, EMTA leverages the experience of individuals from varied industries for the mutual benefit of clients and candidates. Based in Indore, EMTA offers specialized training and consulting, ensuring client satisfaction through thoroughly screened candidates.

Job Overview

We are seeking a Customer Care Executive to join our team at Elite Manpower & Training Academy, located in Indore. This full-time, entry-level position is perfect for a fresher with 0-1 years of experience in the customer service industry. The role involves engaging with clients and addressing their needs with professionalism and efficiency.

Qualifications and Skills

• Excellent communication skills (Mandatory skill), essential for effective interaction and understanding client needs.
• Problem-solving (Mandatory skill), important for identifying issues and implementing solutions efficiently.
• Active listening (Mandatory skill), crucial for understanding customer concerns and providing tailored responses.
• Empathy, to relate with customers and ensure a compassionate approach to resolving their issues.
• Patience, allowing for calm and composed interactions, particularly in challenging situations.
• Conflict resolution, to address and resolve customer complaints promptly and effectively.
• Time management, critical for juggling multiple tasks and providing timely responses to customer queries.
• Adaptability, important for adjusting to different customer needs and workplace environments.

Roles and Responsibilities

• Handle customer inquiries promptly, providing accurate and helpful information in response to their questions.
• Identify customer issues and work towards resolving them efficiently, ensuring customer satisfaction.
• Maintain a positive, empathetic, and professional attitude in customer interactions.
• Document customer interactions, recording details of inquiries, complaints, and actions taken.
• Collaborate with team members to share insights and strategies for enhancing the customer experience.
• Stay informed about company products and services to provide accurate information to customers.
• Continuously develop communication and interpersonal skills through training sessions and workshops.
• Provide feedback on customer interactions and contribute to improvement initiatives within the customer service team.