Telecaller Role and Responsibility

• Knowing all the details of the product or service offerings.
• Regularly updating and obtaining the lists of individual contact details.
• Meet and exceed sales target set by the organization.
• Stay updated with market trends to better serve customers.
• Identify customer needs and provide solutions through the company’s products and services
• Build and maintain positive relationships with future prospects.
• Bringing clarification to the progress and performance-related expectations by conducting regular meetings.
• Conducting each function with the utmost respect, regardless of the behavior of the other.
• Keep record of every customer interaction and sales activities.

Telecaller Requirements

• Graduation or equivalent
• Priorly experience working as a telecaller or in a similar role
• Having done a sales-related training program
• Knowledgeable with computers
• Having exposure to cultural norms and diverse viewpoints
• Ability to change the communication style on unusual events
• Excellent interpersonal, research, and record-keeping skills
• Having the capability to receive critics without internalizing them