Hiring Female Customer Support executive for Attibele, Sarjapur Road,Bangalore.

Candidate with 1 to 3 years of job experience can apply.

Should speak in English,Kannada and Hindi.

Attending customer complaints and resolving the issue.

Must know MS Excel

Responding to Inquiries: Addressing customer inquiries, concerns, and complaints via various communication channels like phone, email, chat, or social media promptly and professionally.

Providing Information: Offering accurate and relevant information about products, services, policies, and procedures to customers.

Troubleshooting: Identifying and troubleshooting technical issues or problems customers encounter with products or services, often through step-by-step guidance or remote assistance.

Resolving Complaints: Investigating and resolving customer complaints or disputes effectively, aiming to achieve a satisfactory resolution for both the customer and the company.

Escalating Issues: Escalating complex or unresolved issues to higher-level support or relevant departments within the organization for further investigation and resolution.

Documenting Interactions: Recording details of customer interactions, inquiries, complaints, and resolutions accurately in the company's CRM (Customer Relationship Management) system for future reference and analysis.