Research Analyst - (Looking candidate from only KPO Industry)

Avantika - 9315823524

MANDATORY SKILLS:--

• Advanced Excel (Mandatory)
• Good English Speaking (Mandatory)
• International client handling (Mandatory)

Salary: 25,000 to 35,000 (Monthly)

Experience: 3 - 5 Years

Location: Netaji Subhash Place (NSP), Delhi

Days: 5 Days (Except Last Saturday of the month)

Time: 9:30 am to 6:30 pm (9 hours shift Including 1 hour break)

RESPONSIBILITIES:

• Manage Client’s SLA’s work for the improvement of the Team
• Ensure ongoing compliance with quality and industry regulatory requirements
• Conduct Live sampling, training, Monitoring & Assessing Processes
• Quality Monitoring - Evaluate Agent Performance
• Process Enhancement through Performance Assessment
• Standards of Quality and Compliance
• Define measurements for quality
• Criteria for Evaluation Process for Evaluation Coaching and feedback
• Strong computer skills and knowledge of QA databases and applications
• Strong analytical and problem-solving skills
• Numeracy skills for managing quality reports
• Writing skills for preparing reports
• Negotiating skills for handling the resources per quality performance

Qualification:--

• Minimum Graduate

Interested candidate can apply