Job description:

• Responsible for answering inbound calls from customers, resolve their primary query and add value by selling products/services for new/existing customers.
• Should be able to perform under pressure and cope up with the dynamics of the process.
• Should have an aptitude for sales
• Aim to retain customers through excellent service and attention to detail.
• Effectively handle complaints at the first point of contact, aiming to solve customer’s query, and escalating to a Team Manager when required
• Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
• Remain updated with process and product updates, technology applications and utilities.
• Utilize various internal and client-based tools and applications for customer management and servicing
• Achieve and exceed KPIs
• Ability to work in a complex multitasking environment (navigating through multiple on-line systems)

1. Interview Mode: Virtual
2. Interview Rounds: HR Interview, Online Assessment, SD Panel round, Typing test 35 WPM / 90% accuracy
3. Should be flexible to Work from Office