An International Voice Process Job is a job where the executives are assigned to handle calls from customers in different countries, particularly the U.S., U.K., Australia, etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue.

Voice BPO will be in charge of answering calls and speaking directly to customers, while non-voice is more about sitting behind a desk and fulfilling duties the customer may not see. Some non-voice employees may never interact with customers, while some will do so via email but not by phone