Responsibilities:

• Work closely with the Account Manager who is assigned to specific accounts and physicians
• Provide extensive support to Vohra physicians and facility partners to identify issues and respond to queries
• Quickly identify, address, document and track critical service-related items and customer inquiries
• Evaluate customer feedback and identify ways to maximize customer satisfaction
• Ensure that standard operating procedures are documented and maintained
• Reporting any anomalies to the reporting manager
• QSR Feedback to be completed in a timely manner, review & report
• Vacation coverage to be reviewed & worked upon for timely allocation of physicians
• Missed rounds to be identified & aiming to save encounters
• Resell meetings to be arranged & attended to
• Responsible for all correspondence with customers ensuring all aspects of a project are effectively communicated and documented
• Support the Team Lead -CRM to implement policies as laid down by the companies
• Routing Carve Off’s as and when required
• Calls to facilities based in US basis the states assigned
• Calls connected with Facilities - Increase First Contact.
• Aiming to schedule meetings with US facilities for Growth in business.
• Revenue Improvement - Conversions of New meetings to sale (1st encounter).

Requirements:

• Bachelor’s degree in marketing, Economics, Business Administration, or other related fields
• Minimum of 2 years’ experience within a contact centre/Healthcare/Patient & Physician centric environment as an Executive/Agent
• Proficiency with computers, especially with CRM software, and strong typing skills
• Basic Excel skill - understanding Excel spreadsheets (Formulas & Functions)
• Good level of literacy and numeracy