Customer Support :

Job Role Vision :The position is for a Customer support executive. This dynamic person would be handling customer queries, complaints. Job Description To make outgoing calls to customers & keep them informed about new products and services. To try and sell the products and services to people To listen to objections and handle them effectively To enter the details of every interaction in the system researching, locating, and providing information Determines requirements by working with customers Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfill requests by clarifying desired

Requirements

• Fresher or 1 year of Customer Support Experience in service industry

• Track record of achieving targets

• Strong phone presence and experience in making multiple calls per day

• Excellent convincing skills

• Proficient with MS Office

• Excellent verbal and written communications skills

• Strong listening and presentation skills

• Ability to multi-task, prioritize, and manage time effectively.

Qualifications : Any Graduate

Behavioral Competencies :

▪ Excellent communication skills; speaking, writing, listening. Articulate and persuasive; can communicate difficult and complex matters in a straightforward, transparent manner

▪ Strong analytical and detailed planning skills

▪ Ability to maintain professionalism and honesty while building credibility, trust, and respect with both internal and external teams

▪ Ability to grasp concepts quickly, think beyond traditional methods to exceed client’s expectations

▪ Proactive and self-motivated