Customer Support

Company Overview

ShopMyUniform is a communications company with a strong focus on Web development, Branding, and Advertising, based in Hyderabad, India. With over 10 years of experience in the business of communication, we cater to a diverse portfolio of clients from construction, jewellery, hotels, hospitality, and apparel. Our team is passionate about creating and communicating ideas that drive businesses and foster relationships through a 360-degree communication strategy.

Job Overview

We are seeking a Senior Customer Support professional to join our team at Elements Design Lab in Hyderabad. The ideal candidate will have between 7 to 10 years of relevant work experience and will be responsible for delivering exceptional support and communication services to our clients. This is a full-time position, and the successful candidate will play a crucial role in ensuring customer satisfaction and enhancing client relationships.

Qualifications and Skills

• Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
• Strong problem-solving abilities to quickly and efficiently address customer issues and find appropriate solutions.
• Empathy towards customers to understand their needs and concerns, ensuring a positive client experience.
• Patience in dealing with difficult situations and the ability to remain calm under pressure.
• In-depth knowledge of the company's product/service offerings to aptly address client queries and concerns.
• Ability to multitask, manage multiple communication channels, and prioritize tasks effectively.
• Attention to detail to ensure all client interactions and communications are accurate and professional.
• Technical troubleshooting skills to assist clients with any technical challenges they may face.

Roles and Responsibilities

• Provide exceptional customer support by addressing client inquiries and resolving issues promptly and effectively.
• Communicate with clients through various channels, including phone, email, and live chat.
• Maintain a comprehensive understanding of the company's products and services to provide accurate and timely information to clients.
• Identify and assess customers' needs to achieve satisfaction and build strong client relationships.
• Collaborate with other departments to ensure the timely resolution of client issues and enhance overall service quality.
• Document all client interactions and follow up to ensure complete resolution of customer complaints and inquiries.
• Monitor client feedback and escalate any unresolved issues to higher management, as necessary.
• Continuously enhance product knowledge and stay updated on industry trends to better serve clients.