Company Overview

Elements Design Lab is a communications company with a strong focus on web development, branding, and advertising, based in Hyderabad, India. At Elements, we create and communicate ideas that drive businesses, build new relationships, and strengthen existing ones through a comprehensive communication strategy. With over 10 years in the business, we cater to a diverse portfolio of clients from construction, jewellery, hotels, hospitality, and apparel industries. Our team consists of 2-10 employees.

Job Overview

We are seeking a Client Coordinator to join our team in Hyderabad. This is a full-time junior position suitable for professionals with 1 to 3 years of work experience. The Client Coordinator will play a crucial role in managing client relationships, ensuring client satisfaction, and supporting the delivery of our communication services.

Qualifications and Skills

• Excellent communication skills (Mandatory skill).
• Strong organizational abilities (Mandatory skill).
• Exceptional time management skills (Mandatory skill).
• Proven customer service experience with a client-focused approach.
• Effective problem-solving skills to address client concerns and needs.
• Keen attention to detail to ensure accuracy and quality.
• Strong interpersonal skills to build and maintain client relationships.
• Ability to multitask and manage multiple client accounts simultaneously.

Roles and Responsibilities

• Manage and maintain regular communication with clients to ensure their needs are met.
• Coordinate between clients and internal teams for smooth delivery of services.
• Assist in developing communication strategies tailored to client requirements.
• Monitor project timelines and deliverables to ensure deadlines are met.
• Address and resolve any client issues or complaints promptly and effectively.
• Prepare reports on client interactions and project statuses.
• Support the creation of proposals and presentations for potential and existing clients.
• Maintain detailed records of client interactions and transactions.