Position: Sales Advisor, Customer Delight

Location: Hyderabad

Reporting to: Lead, Customer Delight

CTC & Benefits: 3.70 LPA

• Fixed: 2.70 LPA 
• Incentives: 1 LPA
• Benefits: Medical, health and gym, yoga, Zumba, other membership benefits

Responsibilities:

• Ensure that all calls are handled as directed
• Generate revenue by understanding the need of customers
• Upsell other products wherever possible
• Ensure you follow the customer service script for uniformity
• Ability to analysis the situation in hand and take a business decision to ensure Customer experience is not impacted

Key success metrics for this role:

• Number of calls dialed per day
• Conversion Rate
• Cross selling
• Shift adherence
• Call Quality

Must Skills:

• Good communication skills in English & Hindi
• Sound confident, energetic and have Patience all throughout the day 
• Friendly, Calm under Pressure and Effectively Communication to customers        
• Ability to probe and comprehend the issue or situations 
• Flexible to changes and adapt to new methods as per requirement  

Ideal Candidate:

• Someone who is good at selling and can be self-motivated, take initiatives, flexible to accommodate new responsibilities as and when the role demands
• Build and develop relationships with internal & external, so that faster resolution can be provided to customer
• Fresher’s can also apply as long as they have impeccable command of the English language, are customer centric, are quick in problem solving and Last learners.

About Ekincare:

Ekincare’s patented technology and a pan-India network of over 10,000+ cashless healthcare service providers make it one of India’s leading integrated OPD benefits platforms.

Ekincare is trusted by 500 corporates including Fortune 500 companies such as KPMG, HSBC, BNY Mellon and Target, to design and deploy unified OPD benefits including health checkups, doctor consultations, pharmacy, emergency ambulance services, mental health support, access to gyms and fitness centers, vaccinations, insurance top-ups and more across their 2M+ employees and families in the new normal.

For more details about us please visit www.ekincare.com