About Ekincare

Join the fastest-growing health benefits platform in India. Ekincare is a Series A funded startup, operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement.

Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 4+ rating on Glassdoor is an outcome of an employee friendly policies and environment.

If you are ambitious, willing to unlearn and relearn in a fast-growing start up and looking to make an impact in millions of employees’ lives and make India Inc. healthy, Ekincare is the right place.

For more details about us, please visit www.ekincare.com

• Position: Process Associate – Operations - Diagnostics
• Location: Hyderabad
• Reporting to: Associate manager/ Regional manager

About the Role:

An operations associate is responsible for performing administrative and clerical tasks to support the organization's daily operations. An operations associate must have excellent organizational skills to perform various duties for different business functions under the supervision of an operations manager.

Key success metrics for this role

1. Confirmation TAT
2. Reports TAT
3. Escalation handling TAT

Responsibilities:

• Responsible for handling operations related to the backend by coordinating with clients & In-house.
• Manage the Backend process such as Appointment Confirmations, Reports, Escalations and Executions.
• Responsible for End to end backend support to operations enquiries, Confirmation follow-ups with Clients, SOD & EOD Report preparation, logistics, weekly reports .
• Working closely with Clients, Corporate Customers and internal stakeholders for Appointment confirmation, reports and ensure timely action of completing tasks at hand.
• Well versed in MS office suite such as word, excel and PowerPoint presentation.
• Build and develop relationships with the existing and new Clients.
• The candidate should be self-motivated with own initiatives and flexible to accommodate new responsibilities as and when the role demands.
• A graduate or any Degree with at least 0 -3 years of experience in frontend or Backend operations roles.
• Excellent communication skills in English, Telugu & Hindi.

Expected skills:

• Punctuality
• Eye to Detail
• Quick learning
• Being a team player
• Good communication skills
• Basic computer skills
• Good writing skills
• Quick adaptation to work environment
• Professional approach towards work
• Good work ethics

Must Require:

• High school diploma/Graduation.
• Experience in an administrative/vendor facing role.
• Strong analytical and organizational skills.
• Excellent communication and listening skills.
• Ability to work under pressure.
• Strong computer proficiency.
• Experience with Vendor management, Excel, CRM or similar software is beneficial.
• Must be detail and solutions-oriented

Ideal expectations:

• Hospitality mindset with a genuine desire to create positive and memorable customer experiences
• Previous operations experience preferred
• Customer service skills and ability to interact with Vendor & Customers
• Collaborative skills and ability to work well within a team
• Leadership mentality