• Position: City Captain - Operations
• Location: Bangalore
• Reporting to: Associate manager/ Regional manager

 About the Role:

An operations City Captain is responsible for performing administrative and execution tasks to support the organization's daily operations. An operations City Captain must have excellent organizational skills to perform various duties for different business functions under the supervision of an operations manager.

Responsibilities:

•  Responsible for handling operations related to the backend by coordinating with clients & Inhouse.
• Manage the Backend process such as Appointment Confirmations, Reports, Escalations & Executions.
•  Responsible for End to end backend support to operations enquiries, Confirmation follow-ups with Clients, SOD & EOD Report preparation, logistics, weekly reports. Working closely with Clients, Corporate Customers and internal stakeholders for Appointment confirmation, reports and ensure timely action of completing tasks at hand.
• Build and develop relationships with the existing and new Clients.

Career Opportunities & Benefits: 

Enjoy attractive compensation, incentives, Medical, fitness-sponsored benefits like Gym, Yoga, Zumba and other membership benefits.

Key success metrics for this role

1. Audit Cycle
2. VIP Appointments Experience
3. Handling the region appointments and reports (Based on requirement)
4. Managing the relationship and operations with the vendor.

 Must have Skills:

• High school diploma/Graduation
• Strong analytical and organizational skills.
• Excellent communication and listening skills.
• Ability to work under pressure.
• Strong computer proficiency.
• Must be detail and solutions-oriented.
• Well versed in MS office suite such as word, excel and PowerPoint presentation.

About Ekincare

ekincare’s patented technology and a pan-India network of over 10,000+ cashless healthcare service providers make it one of India’s leading integrated OPD benefits platforms.

Ekincare is trusted by 500 corporates including Fortune 500 companies such as KPMG, HSBC, BNY Mellon and Target, to design and deploy unified OPD benefits including health checkups, doctor consultations, pharmacy, emergency ambulance services, mental health support, access to gyms and fitness centers, vaccinations, insurance top-ups and more across their 2M+ employees and families in the new normal.

For more details about us please visit www.ekincare.com