Job Overview

This full-time, entry-level position is ideal for a fresher with 0 to 1 year of experience. The successful candidate will be responsible for handling customer queries and ensuring a positive customer service experience.

Qualifications and Skills

• Must have Diploma in Electrical or Electronics / BE in Electrical Or Electronics.
• Strong customer interaction skills to engage with clients and enhance their service .

Roles and Responsibilities

• Manage incoming customer queries and provide prompt and accurate solutions.
• Maintain a thorough knowledge of company products to effectively assist customers.
• Engage with customers through multiple channels, ensuring a seamless service experience.
• Document customer interactions and update relevant information in company systems.
• Collaborate with team members to address complex customer issues and enhance satisfaction.
• Strive to improve customer service standards through regular feedback and service evaluations.