Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a pioneering IT services provider in the Asia Pacific and EMEA regions, offering a wide array of technologies including desktops, servers, networks, and data center technologies. Headquartered in Adelaide, Australia, EIL Global emphasizes digital transformation through professional and managed services, specializing in AIOPS, AI-based workforce automation, and blockchain solutions.

Job Overview

We are seeking a Junior IT Support Engineer for a freelance role lasting 3 months. The position is based in Kutch district, Anjar. The ideal candidate should have a maximum of 3 years of work experience in IT support roles, helping maintain hardware and software systems, and troubleshooting technical issues.

Qualifications and Skills

• Must possess excellent troubleshooting capabilities (Mandatory skill).
• Proficient in hardware maintenance to ensure optimal performance of IT equipment.
• Experience in software installation and configuration tailored to organizational needs.
• Ability to configure networks to support intra-office connectivity and secure data communication.
• Strong problem-solving skills with attention to detail and quick decision-making abilities.
• Experience providing technical support for both hardware and software concerns.
• Skillful in IT hardware support, ensuring smooth operation of computer systems and peripherals.
• Familiar with IT service management practices to efficiently manage IT processes and services.
• A background in managing infrastructure within an enterprise environment.

Roles and Responsibilities

• Provide frontline support for technical issues, offering swift solutions to maintain business continuity.
• Conduct regular maintenance of hardware systems to ensure functionality and efficiency.
• Install and configure software applications according to user requirements and organizational standards.
• Perform network configuration duties, ensuring stable and secure connectivity across the organization.
• Collaborate with team members to troubleshoot and resolve IT issues, minimizing downtime and disruption.
• Document technical processes and support cases for future reference and process improvements.
• Ensure compliance with IT policies and procedures in all technical operations.
• Participate in the planning and implementation of IT infrastructure projects as needed.