Company Overview

We are EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia. As a provider of IT services across Asia Pacific and EMEA, we specialize in a vast array of technologies such as desktops, servers, networks, and data center solutions. Our services facilitate the digital transformation of enterprises through professional and managed services, AI-based workforce automation, and blockchain solutions.

Job Overview

The IT Field Services Technician position is a full-time, mid-level role located in Brisbane. The technician will play a crucial role in providing onsite support and troubleshooting, ensuring efficient operation of IT services and solutions for our clients in McKinlay QLD Cannington. The position involves travel and hands-on work within various IT environments.

Qualifications and Skills

• Excellent onsite support and hands-on troubleshooting skills (Mandatory skill) to address various IT issues efficiently.
• Proficiency in basic network and audio/video support to maintain and troubleshoot communication systems effectively.
• Capability in incident handling and coordination with external vendors to ensure timely resolution of technical problems.
• Experience in IT asset management and site audits, ensuring optimal utilization and compliance with regulations.
• Strong awareness of safety and compliance to adhere to industry standards and protect information systems.
• Proficient in providing end user and desktop support, addressing technical issues, and enhancing user experience.
• Familiarity with multi-function devices (MFD) to manage, troubleshoot, and support office equipment effectively.
• Excellent communication and interpersonal skills to interact professionally with clients and colleagues.

Roles and Responsibilities

• Provide expert onsite support to clients in McKinlay QLD Cannington, ensuring smooth IT operations.
• Troubleshoot and resolve IT issues promptly, minimizing downtime and disruption in services.
• Coordinate with external vendors for incident handling and problem resolution as necessary.
• Conduct regular IT asset management and site audits to optimize resource usage and ensure regulatory compliance.
• Implement and adhere to safety and compliance measures, safeguarding IT infrastructure and data.
• Offer robust support for end users and desktops, enhancing overall IT efficiency and productivity.
• Manage, support, and troubleshoot multi-function devices, ensuring they are operational and effective.
• Document processes, create reports, and provide insight into IT operations for continuous improvement.

Please share your CV to della.joseph@eilglobal.com.